Terms of Service

These terms govern your use of samplekaro.com — the public website, the signed-in workspace, and the sampling, manufacturing, and fulfilment services provided by SampleKaro ("we", "us", "our"). By using the website, creating an account, or placing an order, you agree to them.

SampleKaro is a service for businesses. By using it you confirm you are acting for a business and have authority to bind it.

1. What we do

We take your specification, review it, quote it, and manufacture from it — samples first, then bulk production if you choose to proceed. We manage sampling, alterations, production, quality control, and delivery, and we invoice through the platform.

2. Your account

• You are responsible for the accuracy of the details you give us and for keeping your password confidential.
• You are responsible for activity under your account, including anyone you invite into your brand's workspace.
• Tell us promptly at support@samplekaro.com if you believe your account has been accessed by someone else.
• We may suspend an account being used unlawfully, to infringe someone else's rights, or in a way that threatens the security of the platform.

3. Quotes and orders

Every job is quoted against your actual specification. We do not publish a rate card, because fabric, construction, quantity, and finishing all move the price. A quote is valid for the period stated on it and is not binding on either of us until you accept it and pay.

Reviewing a tech pack carries a review fee, shown before you pay, plus applicable GST. It covers our team assessing your specification and preparing a quote.

4. Payment terms

• Samples are paid in full before the order is created. Accepting a sample quote raises an invoice, and the sample order comes into existence when that payment clears — not before.
• Bulk production terms are set per order and stated on the quote, including the advance percentage. The balance is invoiced as set out there.
• Alterations are quoted separately after a sample is assessed, and are paid before that work begins.
• Payments are taken through our payment provider. Prices are exclusive of GST unless stated otherwise, and GST is shown on the invoice.

5. Cancellation and refunds

• The review fee covers work we perform on receiving it and is non-refundable once the review has started.
• A sample order can be cancelled before cutting begins, less any materials already committed. Once cutting has begun it cannot be cancelled.
• For bulk production, the advance covers fabric and capacity committed on your behalf and is non-refundable once those commitments are made.
• If we cannot deliver what we agreed, we will tell you as soon as we know and refund amounts covering work not performed.

6. Samples and approval

A sample exists so you can assess fit, fabric, and construction before committing to volume. You may approve it or request alterations. We do not begin bulk production until a sample has been approved.

7. Your intellectual property

You retain full ownership of your designs, tech packs, artwork, brand names, and marks. Nothing in these terms transfers any of it to us.

So that we can actually do the work, you grant us a limited, non-exclusive licence to store, reproduce, and share your materials solely to quote, sample, manufacture, and deliver your order, including with manufacturing and logistics partners to the extent they need them. That licence exists for no other purpose and ends when your relationship with us ends, except where we must retain records by law.

We will not:

• Share your designs with other customers.
• Use your designs to make products for ourselves or anyone else.
• Use your designs or specifications to train AI models.
• Use your brand name or images as a reference or case study without your written permission.

Manufacturing partners who see any part of your specification are subject to confidentiality obligations covering it.

8. Confidentiality

Each of us may learn confidential information about the other — your designs, costs, and plans; our pricing and processes. Each of us agrees to use it only for the purpose it was shared, protect it as carefully as our own, and not disclose it except to people who need it and are bound to keep it confidential, or where the law requires disclosure.

9. Your responsibilities

• Provide accurate specifications, measurements, and quantities. We manufacture to what you supply and confirm.
• Confirm that you own or are licensed to use every design, artwork, logo, and mark you send us, and that producing them infringes nobody's rights. You indemnify us against claims that they do.
• Respond to approval requests within the time we agree.
• Comply with the laws that apply to you, including in the country you import into.

10. Quality

We manufacture to the approved sample and the confirmed specification. Tell us within a reasonable period of delivery if goods do not match it, and we will agree a remedy — rework, replacement, or a credit — proportionate to the defect. Natural variation in fabric, dye lots, and handwork is inherent in garment manufacturing and is not a defect.

11. Timelines and force majeure

Timelines are given in good faith and start when payment clears and the specification is final, not when a conversation begins. We are not liable for delays outside our reasonable control, including fabric availability, transport disruption, industrial action, natural events, or changes in law or trade policy. We will tell you promptly if something changes.

12. Limitation of liability

Nothing here excludes liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect or consequential loss, including lost profit, lost sales, or reputational harm, and our total liability for any order is limited to the amount you paid us for that order.

13. Term and termination

You may stop using the platform and ask us to close your account at any time. We may suspend or close an account for breach of these terms, unlawful use, or non-payment. Closing an account does not affect orders already in progress or amounts already due, and we will keep records we are legally required to keep.

14. Website and platform use

Do not attempt to gain unauthorised access to the platform or to another brand's workspace, interfere with its operation, scrape it, or upload anything malicious. The site, its content, and its software remain our property. We work to keep the service available, but we do not guarantee uninterrupted access.

15. Changes to these terms

We may update these terms. The "last updated" date above reflects the current version, and we will tell account holders directly about changes that materially affect them. Orders already accepted are governed by the terms in force when they were accepted.

16. Governing law

These terms are governed by the laws of India, and the courts at Gurugram, Haryana have exclusive jurisdiction. If a dispute arises, let us try to resolve it directly first — write to support@samplekaro.com and we will engage properly.

17. Contact

Email support@samplekaro.com or WhatsApp us at +91 93100 11161. See also our Privacy Policy.